SERC Moving Online

Learning Moves Online at SERC 

South Eastern Regional College (SERC) has moved teaching and learning online for all students. The message from SERC is that the college is open online for learning and that classes will continue on digital platforms.

Heather McKee, Director of Strategic Planning, Quality and Support, said, “We find ourselves in the most challenging circumstances due to Coronavirus. Our lecturing and support teams have been working to ensure a relatively smooth transition to learning online. Although this way of learning is not completely alien to many of our students as digital learning techniques are part and parcel of many programmes, teaching and learning in this way, every day, is new to all of us, so support is at hand.

She added, “It is important for all students and parents to remember that although our buildings may be closed, learning and support from staff continues online so that each and every student can continue working to attain what they set out to achieve with SERC. We are working to resolve any issues, both envisaged and unforeseen as they arise, in the coming weeks as the situation develops and we receive further guidance from the authorities.”

Learning Enquiries  

For all learning enquiries, the first point of contact for students is the lecturer using Microsoft Teams, Moodle or email.

If you feel you require additional support with completing your assessments or with any aspect of your learning, then please contact us using the link below so we can get you the most appropriate help. This support is available to all SERC students.

https://www.serc.ac.uk/contact/customer-enquiries 

Trainees and Apprentices

If you are a trainee on a Training For Success course or an apprentice your first point of contact is your Training Support Officer.

Recipients of EMA or Training Allowances 

If you normally receive EMA or a training allowance you will need to ensure you attend the on-line classes and are marked as present by your Tutor to continue to receive it. If you are having any difficulties, please contact us.

Pastoral Care/Learning Support 

If you are feeling anxious or stressed or feel you need resources to help with additional needs, please also use the above link so that we can connect you with the most appropriate help. Alternatively, if you need to speak to a counsellor, then Inspire Students are available 24/7 on 0800 389 5362 for structured counselling support. If you have any health queries and cannot speak to a GP, then please email our Youth Health Advice Clinic on serchealth@setrust.hscni.net.  

If you have any welfare issues at all, please contact us using the link above or email learning-support@serc.ac.uk. 

Heather concluded, “We want to support you, our students, when you need it most so keep in touch. Our support for you will not change just because you are not physically in class at SERC.”