Customer Complaints and Compliments

SERC is committed to providing the highest quality of service to all our customers. If a customer is not satisfied with the quality of service provided by the College or College staff, they have the right to complain.

Customer Complaints and Compliments Policy

Our Customer Complaints and Compliments Policy advises customers and staff on the College’s commitment to providing a high quality service by ensuring that questions and problems are resolved quickly, as close to the source as possible and to the satisfaction of all concerned.

SERC is committed to providing the highest quality of service to all our customers. If a customer is not satisfied with the quality of service provided by the College or College staff, they have the right to complain.

The raising of complaints and compliments provides the College with an opportunity to improve its services. The College monitors complaints and the outcomes in order to improve the quality of our provision. This policy advises customers of the College's commitment to ensuring that any issues or problems are resolved quickly and as close to the source as possible, to the satisfaction of all concerned.

We have produced a Complaints Guide which we recommend reading before starting the complaints process:

Full Complaints and Compliments Policy

HE Academic Appeals Process

For appeals and complaints relating to study on your Higher Education course please visit the HE Academic Appeals Section of our website.

How to make a Complaint

To help us process your complaint as quickly as possible please complete the complaint form online.

Or complete and return a complaint form.

This can be posted to the address below or handed into reception on any campus. Alternatively, please email a completed form to complaints@serc.ac.uk.

FAO: Senior Customer Services Officer
South Eastern Regional College
25 Castle Street
Lisburn
Co Antrim
BT27 4SU

If we have done something well we would love to hear about it. You can let us know by completing the compliment form online.

Alternatively, you can download a Compliments Form or email compliments@serc.ac.uk.