SERC Moving Online - FAQ

SERC has moved teaching and learning online for all students. The message from SERC is that the college is open online for learning and that classes will continue on digital platforms.

The decision, which has been taken in light of the latest UK Government advice, is driven by the overriding need to help protect the safety and wellbeing of our students and our staff.

We understand and deeply regret the unavoidable disruption this will cause to the lives of our learners and our staff.

At this uncertain time, we understand that there are lots of questions that you need answered so we have compiled a list below:

1. Is SERC Closed?

No, SERC is moving online. All learning will continue through remote learning and students are expected to logon and attend at their normal time tabled slots.

2. Are SERC Campuses closed?

All SERC campuses are closed to the public and students. Only staff members are permitted to be onsite.

3. How will I be updated about the current situation?

Official communication will come through the SERC student intranet, SERC website, student email and SERC social media pages.

4. Will I still receive EMA payments?

Yes, students who attend online learning will be marked present by the tutor. Failure to attend online learning without authorised absence will result in no payment being made. It is the student’s responsibility to ensure they are marked present.

5. I am a TFS/Trainees student. How do I hand in my timesheet?

Further direction will be provided by the Training organisation who will contact you directly.

6. I have an appointment booked with a SERC Salon. Will this go ahead?

No, all services have been suspended until further notice.

7. I am a Part-Time student. I am entitled to refund if my course is cancelled?

For the vast majority of SERC students courses continue to be delivered online and there is no reason for the College to issue a refund. If a course has been cancelled or delivery is suspended you can complete the  Fee Waiver/Refund Request form to request a refund.

8. My Password has expired. Can this be reset?

Students should contact their tutors in the first instance to have their password reset. If this is not possible, students should contact Customer Services on 0345 600 7555

9. Can I still apply for courses starting in September?

Absolutely! Applications are open for Academic year 2020/21. Visit www.serc.ac.uk

10. I have been notified that my certificate is ready to collect. Can I still collect this?

SERC is currently closed to the public until further notice. Certificates will be held for up to 12 months after we receive it. Contact Customer Services on 0345 600 7555

11. Is Pastoral Care/Learning Support still available?

Yes! If you are feeling anxious or stressed or feel you need resources to help with additional needs, please also use the above link so that we can connect you with the most appropriate help. Alternatively, if you need to speak to a counsellor, then Inspire Students are available 24/7 on 0800 389 5362 for structured counselling support. If you have any health queries and cannot speak to a GP, then please email our Youth Health Advice Clinic on serchealth@setrust.hscni.net.  If you have any welfare issues at all, please email learning-support@serc.ac.uk

12. Is the SERC Careers Service still available?

Yes! SERC Careers Service remains open as a remote service. This will be monitoring by phones and emails during usual business hours. Email careers@serc.ac.uk for more info.  If you applied to University, please check your emails for more guidance.

13. I am due to take an exam this year. Will this happen?

You should contact your tutor in the first instance. At this stage, SERC are working with Awarding  bodies and the Department to develop contingency plans.  SERC will continually update you on this as information becomes available. Please do not assume that no form of examination will take place.