Healthcare Cash Plan Scheme Provided by UK Healthcare

The Scheme is fully funded by SERC at level one, for all eligible employees (please note this does not include staff who are employed as emergency appointments, invigilators, and staff with intern conditions of employment). Staff can claim back cash on a range of everyday healthcare expenses such as optical and dental treatment, diagnostic consultation, complementary therapies, physiotherapy and chiropody and claims must be submitted within 3 months of the date of the treatment. To view the benefits table, click here. 

The claiming dates have been changed to a “fixed” benefit period, which means that everyone’s allowances are reset on 1 April each year as opposed to the first date of treatment, which it had been previously. 

Your existing policy number will remain the same, if you are unsure of your policy number, please contact the UK Healthcare team on 01204 522775 or via their website click here. 

As a staff member you have the option to upgrade to a higher level of cover and partners can be included within the scheme for an additional premium, payable by you. All additional payments will be collected by direct debit. Children can be included (up to 4 children per adult, up to the age of 24 and in full time education), who will be covered completely free of charge. 

UK Healthcare are holding an online information session and will also be visiting campuses to meet with staff in the reception areas for you to find out more about the scheme and to answer any queries you may have. 

The online information session will be held via MS teams on Friday 28 April 2023 at 10:00am to 10:30am. To book your place and to receive the joining link, click here. 

UK Healthcare will be in the reception areas in campuses on the following dates: 

• Tuesday 16 May 2023 form 10:00am to 2:00pm in the Downpatrick and Lisburn campuses. 
• Tuesday 17 May 2023 from 10:00am to 2:00pm in the Ards and Bangor campuses. 

Additional services provided by UK Healthcare: 

• UK Healthcare also have a website which offers wellbeing advice and support. Click here to access and use User Name: ukhealthcare and Passcode: eap1. 
• An interactive counselling app - “My Healthy Advantage App” can be downloaded onto your phone. The app provides access to an instant chat functionality for the counselling service plus loads of additional content surrounding Health and Wellbeing support. To install on your phone, download the app and use the reference code MHA169154. 
• A confidential 24/7 telephone line for counselling with qualified and experienced counsellors can be contacted by telephoning 0800 107 6585 - quote “UK Healthcare” and reference number 72740. 
• UK Healthcare provide discounts for local gyms and spas which can be accessed by using your postcode on the website by clicking here. To avail of the discount for your selected gym, use the code UKH 
• Benefit Hub provides discounts and can be accessed by clicking here and using the referral code: MEUXA6 

Should you have any further questions, please contact a member of the HR team by emailing hr@serc.ac.uk