Level 2 Work Based Apprenticeship in Hospitality (Food & Beverage Service)

This Apprenticeship is the equivalent to five GCSEs at A*-C and will allow you to gain new practical skills and theoretical knowledge in the hospitality industry within food and beverage service.

Delivery of this Apprenticeship will take place within your workplace by a Trainer/Assessor on a one to one basis, with the support of your employer.

Modules you will study will include:  

• Maintaining a safe, hygienic and secure working environment
• Working effectively as part of a hospitality team
• Give customers a positive impression of self and your organisation
• Maintain food safety when storing, holding and serving food

Optional modules may include: 

• Employment rights & responsibilities in the hospitality, leisure, travel and tourism sector
• Provide a counter and takeaway service
• Serve food at the table
• Provide a silver service
• Provide a buffet and carvery service
• Serve alcoholic and soft drinks
• Prepare and serve cocktails
• Prepare and serve wines
• Prepare and serve dispensed and instant hot drinks
• Prepare and serve hot drinks using specialist equipment
• Prepare and clear areas for counter and takeaway service
• Prepare and clear areas for table service
• Prepare and clear the bar area
• Maintain cellars and kegs
• Clean drinks dispense lines
• Receive, store and issue drinks stock
• Resolve customer service problems
• Promote additional services or products to customers
• Deal with customers across a language divide,
• Maintain customer service through effective handover
• Maintain and deal with payments

As part of your Apprenticeship you will also be required to complete Essential Skills in Literacy, Numeracy and ICT if you do not have a GCSE Grade C in English, Maths or ICT, or equivalent.