Level 3 Certificate in Property Agency (Sales)

Unit 1: The Role of a Property Professional 

This unit considers the role of the property professional and starts by considering the ethical issues faced by property professionals and the Code/s of Practice they may be obliged to abide by. It then looks at a range of key legislation applicable to property agents. It moves onto working effectively with IT within a property agency, and then considers elements of customer service including communication skills and how to handle customer complaints.  

Unit 2:The Practice of a Property Professional

This unit is about working in a property agency and starts by considering a range of health, safety and security issues. The unit then looks at understanding property types, basic building construction and building defects. The unit then covers the services found in properties and the problems that affect services and looks at environmental issues, sustainable features and local environmental factors. The unit concludes be considering the selling techniques a property professional may employ and the marketing of individual properties and agents themselves.  

Unit 3:General Law and Practice for Property Professionals - Northern Ireland

This unit provides an introduction to the general legal concepts relevant to the sale, letting and management of residential and commercial property and takes into account some of the specific issues that can arise.   

Unit 4: Sale of Residential Property

This unit Investigates the practices of a sales agent which demonstrates a practical knowledge in which the legal and best practice principles can be identified as being implemented to the benefit of the agent and their client.