Hospitality - Work Based Apprenticeship (Supervision & Leadership) (Level 3)

This Apprenticeship is the equivalent to two 'A' Levels and will allow you to gain new practical skills and theoretical knowledge in supervision and leadership within the hospitality industry . 

Delivery of this Apprenticeship will take place within your workplace by a Trainer/Assessor on a one to one basis, with the support of your employer.

Modules you will study will include:

• Set objectives and provide support for team members 
• Develop working relationships with colleagues
• Contribute to the control of resources
• Maintain the health, hygiene, safety and security of the working environment 
• Lead a team to improve customer service

Optional modules may include: 

• Supervise food production operations 
• Supervise functions
• Supervise food service
• Supervise drink services
• Supervise housekeeping operations
• Supervise portering and concierge operations
• Supervise reception services
• Supervise reservations and booking services
• Contribute to promoting hospitality products and services   
• Contribute to the development of recipes and menus
• Supervise off-site food delivery service
• Supervise cellar and drink storage operations
• Manage the receipt, storage or dispatch of goods 
• Supervise the wine store/ cellar and dispense counter
• Supervise vending service
• Supervise linen services
• Monitor and solve customer service problems
• Improve the customer relationship
• Support learning and development within own area of responsibility 
• Supervise the use of technological equipment in hospitality services
• Supervise practices for handling payments
• Contribute to the development of a wine list
• Manage the environmental impact of work activities
• Contribute to the selection of staff for activities
• Ensure food safety practices are followed in the preparation and serving of food and drink
• Lead and manage meetings 
• Employment Rights and Responsibilities in the Hospitality, Leisure, Travel and Tourism Sector

As part of your Apprenticeship you will also be required to complete Essential Skills in Literacy, Numeracy and ICT if you do not have a GCSE Grade C in English, Maths, or ICT or equivalent.