College Status / Updates

The College is committed to protecting our students and staff and to maintaining the high quality of teaching and support provided. We are closely monitoring the evolving challenges posed by the Covid-19 pandemic and continually working to implement government guidance in terms of ensuring SERC campuses are as safe as possible. With the support of the NI Executive we are introducing voluntary testing of staff and students without covid symptoms, using a lateral flow kits. You can find out full details below.

Lateral Test Information

The College may have to implement certain amendments or other such reasonable adjustments in relation to your time of study at the College.

These may include:

  • Alterations to course delivery methods (including implementation of distance or IT based learning)
  • Changes to course timetables (including splitting or staggering classes)
  • Temporary delays to course delivery; and/or
  • Temporary closure of the College.

Should the College make any such changes, you will be promptly informed of their nature, the reasons why they are needed and any options available to you to avoid such changes having an adverse impact on your future career or financial prospects.

Thank you for your understanding and cooperation in these very difficult circumstances. We hope that all our students and their families stay safe. For the latest government information please click here.

Space Campus and Theatres

For the protection of everyone you will only gain access after you have completed a Covid Status Check on arrival. The Theatre will open 30 minutes before the performance begins and we encourage all ticketholders to arrive early to allow sufficient time to complete this check.

Covid Status Check

All ticketholders aged 18 and over, will need to provide one of the following:

  • Proof of full vaccination, with the second dose having been given at least 14 days earlier. Acceptable forms of proof include Covid immunisation record cards, COVIDCert NI certificates, and any official documentation from outside Northern Ireland such as the EU Digital Covid Certificate or the NHS Covid Pass.
  • Proof of a negative Lateral Flow Test taken no more than 24 hours in advance. This will be an official SMS message which you will receive after completing and registering your Lateral Flow Test result at https://www.gov.uk/report-covid19-result
  • Proof of natural immunity shown by a positive PCR test result for Covid issued between 30 and 180 days earlier. Any self-isolation period must have elapsed before coming to the Theatre.
  • Photographic ID

If you or a member of your party are displaying Covid symptoms or are required to self-isolate, you must not come to the Theatre. Refunds will be provided, if you let us know before 10am on the day of the performance.

What to expect in the Theatre
Contact tracing
We are required by law to ask all ticketholders over the age of 16 to complete a contact tracking form. The information held on this will include name, phone number, date and time you attended the theatre.
Covid safety measures

We have following measures in place to reduce the risk of Covid transmission:

  • Face coverings are mandatory in all parts of the Theatre unless you are eating, drinking, or exempt
  • On entry you will be asked to sanitise your hands and hand sanitisers are also readily available throughout the building
  • The Theatre will be thoroughly cleaned between performances

Frequently Asked Questions

Yes. All SERC Campuses are open, however some teaching and learning will continue to be delivered online. To ensure everyone’s safety whilst on Campus, strict social distancing measures are in place. Face masks should be worn at all times in public areas of the Campus and where social distancing is not possible. Hand sanitiser is available at all entrances and exits. Thermal imaging cameras will be used to take the temperature of everyone accessing the larger Campuses. Tutors will be able to update students on arrangements for particular classes and you can also contact us via email info@serc.ac.uk or by phone 0345 600 7555.
Official communication will come through the SERC student intranet, SERC website, student email and SERC social media pages.

Student Support Services

Please find below details of some support services which may be useful. These relate to Counselling Support, Housing Support and Foodbanks.

COUNSELLING SUPPORT

Inspire Students - 0800 3895 362 - Inspire Students in an independent source of support and counselling for all students/trainees. They can be contacted for free, confidential and immediate support on the above number which is available 24/7. If necessary, they can call you back.

Lifeline - 0808 808 8000 - Lifeline is the Northern Ireland crisis response helpline service for people who are experiencing distress or despair. If you or someone you know is in distress or despair, Lifeline is here to help. Calls to Lifeline are free and Lifeline counsellors are available 24/7 to listen and help in confidence. Deaf and hard of hearing Textphone users can call Lifeline on 18001 0808 808 8000.

HOUSING SUPPORT

MACS - provides a range of services for young people, including for those experiencing homelessness issues. They can be contacted on 028 4461 6551 (Downpatrick) or 028 9264 6329 (Lisburn), or visit their website www.macsni.org 

NIHE (Northern Ireland Housing Executive) provides information and advice on homelessness and can be contacted on 03448 920 908 or click here to visit their website. In an Emergency the Housing Executive can provide temporary emergency accommodation for young people at risk of exploitation or who are vulnerable in some way by contacting them on 03448 920 908. For further information visit here - www.nihe.gov.uk/Housing-Help/Homelessness 

Simon Community NI is a homeless charity, working to support people who have no home and can be contacted on 0800 1712222 or visit their website - www.simoncommunity.org/homelessness 

House Rights NI can provide mediation services with landlords and tenants, support through disputes and support tenants with cases. They can be contacted on 028 9024 5640 or click here www.housingadviceni.org to visit their webpage

Emergency accommodation. For a full list of emergency shelters and beds if someone has nowhere to stay, please click here - www.chni.org.uk/advice.html#accomm 

Women’s Aid provide support and information in relation to domestic abuse. Full contact details can be found here www.womensaidni.org 

FOODBANKS

SERC students and staff have been generously supporting local Food Banks which have been making a real difference to people’s lives. If you need to contact one of the Food Banks in your area, please email them on the details below and they will be in touch:

Bangor: info@bangorni.foodbank.org.uk 

Ards: info@newtownards.foodbank.org.uk 

Lisburn: team@lisburnfoodbank.org

Downpatrick: fountainfoodbank@gmail.com

For a further list of Food Banks operating throughout Northern Ireland please click here www.cabfoodbanksuu.wordpress.com/list-of-food-banks/

 

A select number of Full-Time courses are still available for application through our clearing process. To view courses and apply please visit www.serc.ac.uk

We have a number of Part-Time and Leisure courses commencing throughout the academic year. Please visit www.serc.ac.uk for more information.

If you have any queries about our courses please contact admissions@serc.ac.uk

If you would like Careers advice please contact our Careers team at careers@serc.ac.uk 

 

SERC is now recruiting students for a new fully funded intensive programme. The Flexible Skills Fund has been established to help upskill and reskill individuals to meet the needs of the economy as we emerge from the pandemic and continue to grow the economy beyond it.

The 'SKILL UP' programme is accessible to all groups - those in employment and those unemployed. The programme seeks to encourage participants from various socio-economic, academic and non-academic backgrounds. Participants are able to avail of free courses and accredited qualifications, which will improve their skills, benefitting their employment opportunities and enhancing Northern Ireland’s continuously growing and diversifying economy.  

The eligibility criteria below applies to all potential applicants:  

  1. over 18 years of age;
  2. eligible to work in Northern Ireland;
  3. ‘settled’ in Northern Ireland, and has been ordinarily resident in the UK for at least three years;
  4. or is a person who has indefinite leave to enter or remain in the UK.

For full details and a list of courses please visit https://serc.ac.uk/skillup 

If your certificate is available for collection you will receive a communication from us to advise you. For any queries in the interim contact exams@serc.ac.uk. 

Yes! If you are feeling anxious or stressed or feel you need resources to help with additional needs, https://serc.ac.uk/contact/customer-enquiries.  Alternatively, if you need to speak to a counsellor, then Inspire Students are available 24/7 on 0800 389 5362 for structured counselling support. If you have any health queries and cannot speak to a GP, then please email our Youth Health Advice Clinic on serchealth@setrust.hscni.net.  If you have any welfare issues at all, please email learning-support@serc.ac.uk 

Yes! SERC Careers Service remains open as a remote service. This will be monitored by phones and emails during usual business hours. Email careers@serc.ac.uk for more info.  

SERC students – please keep checking your college email for your weekly Careers Bulletin which has all the latest information on UCAS, jobs and opportunities, plus much more.

Applications for travel passes are now online. Please apply at this link: https://www.eani.org.uk/financial-help/school-transport/further-education. For any queries please contact the Education Authority directly on 028 9056 6200.

All SERC students who are eligible for free school meals should contact their local Education Authority (details can be found at www.eani.org.uk).

EMA is a means tested fund available for Full-Time students continuing in Further Education who meet the eligibility criteria. To access a downloadable application form, guidance notes and to find out if you are eligible please visit www.nidirect.gov.uk.

Hard copy application packs are available at campus receptions. Alternatively we can post a pack to you. Please email info@serc.ac.uk to request an EMA pack.

EMA applications for 2021/22 close on 31 March 2022.

Yes! The Learning Resource Centres (Libraries) are now offering a pre booking system for all our PCs, study desks and quiet room PCs. Due social distancing, we are currently restricting numbers in the LRCs and we would encourage you to use the Booking App in Student Apps to book your place in the LRC to avoid disappointment. A link to the Student Apps is below – you will find the LRC Booking apps at the bottom of the list of apps   https://student.serc.ac.uk/student-apps

We are also providing a Virtual Library of e resources and e books: https://serc2.sharepoint.com/sites/o-lrc 

Current students and staff should click on this link to gain access to the Virtual Library.  You can also contact us at lrc@serc.ac.uk or use the web form 'Ask a Librarian' here https://serc2.sharepoint.com/sites/o-lrc 

Masks are currently mandatory in all our LRCs. 

 

 

If you are studying a Further or Higher Education course on a Full-Time or Part-Time basis you may be eligible to receive assistance from the College Hardship Fund.  Check your student email account for the emails you will have received from the Student Finance Team about the Hardship Fund or email studentfinance@serc.ac.uk with a contact number and a Student Finance Advisor will give you a call to discuss eligibility for the Hardship Fund.
Our Student Finance team are all working remotely and are happy to assist with your questions. They can be contacted by email studentfinance@serc.ac.uk  The team can either reply to your enquiry by email or if you provide a contact the number one of the Student Finance Advisors will give you a call.  There is also information about various funding sources on the Fees and Finance section of our website: https://serc.ac.uk/fees-and-finance
Check out our Fees FAQ’s on our website  https://serc.ac.uk/college-information/faqs?g=5 or contact the Customer Services on 0345 600 7555

If you have any further questions click here to contact us.