College Status / Updates

The College will continue to closely monitor the evolving challenges posed by the COVID-19 pandemic and will keep under review the relevant government guidance to ensure that the health and safety of our students and staff is maintained. In order to protect our students and maintain the ongoing quality of teaching and support, the College may have to implement certain amendments or other such reasonable adjustments in relation to your time of study at the College.

These may include:

  • Alterations to course delivery methods (including implementation of distance or IT based learning)
  • Changes to course timetables (including splitting or staggering classes)
  • Temporary delays to course delivery; and/or
  • Temporary closure of the College.

Should the College make any such changes, you will be promptly informed of their nature, the reasons why they are needed and any options available to you to avoid such changes having an adverse impact on your future career or financial prospects.

Thank you for your understanding and cooperation in these very difficult circumstances. We hope that all our students and their families stay safe. For the latest government information please click here.

Frequently Asked Questions

last updated 20/05/2020

The latest restrictions to combat the Covid-19 pandemic will run for four weeks from 6pm on Friday 16 October to 6pm on Friday 13 November 2020.   The existing delivery models, as defined in the Department for the Economy ‘Framework for Safe Resumption’, will continue to be used during this 4 week period.

Practical, associated classes and exams will continue on campus; while other learning will move fully online for the duration of the four-week period. 

Tutors will make contact with students with full details of course arrangements.

The half-term break will take place as scheduled from Monday 26 to Friday 30 October 2020.

Everyone is reminded that if and when on Campus they must observe the Health and Safety measures in place for the protection of the whole SERC community.

No. Classes are continuing with the usual half-term break taking place from Monday 26 October to Friday 30 October 2020. 

The College will however be moving as much provision as possible online over the next four weeks. Students should keep checking their emails for information on course delivery for their specific course/s.

Yes. All SERC campuses are open however during the 4 week circuit breaker we would encourage customers to only visit a SERC Campus if they really need to.

To ensure everyone’s safety whilst on campus, strict social distancing measures and one way systems are in place. Face masks should be worn at all times in public areas of the campus. Hand sanitiser is available at all entrances and exits.  You can also contact us via email info@serc.ac.uk or by phone 0345 600 7555.

Official communication will come through the SERC student intranet, SERC website, student email and SERC social media pages.

Yes. We are still accepting applications for all Full-Time courses. Please contact our Careers team at careers@serc.ac.uk in the first instance and they will be able to advise on course availability and offer assistance with career advice.

 

Applications for all part time courses, including Higher Education, are now open.  Once you apply for your chosen course/s, you will receive an acknowledgement email with the next step of the process. 

 

To be eligible for a Skills Intervention course you need to have been made redundant, be at risk of redundancy, be on long term furlough or have had your employment adversely affected as a result of COVID-19. For further information please contact businessservices@serc.ac.uk.

Awarding Organisations are in the process of issuing certificates to the College. We will make contact with you once your certificate is available. If you have any queries or need to access results slips in the interim please contact exams@serc.ac.uk.

When we notify you that your certificate is available, we would appreciate if you could wait until after the 'circuit breaker' period (Friday 16 October to Friday 13 November 2020) to collect your certificate.

Yes! If you are feeling anxious or stressed or feel you need resources to help with additional needs, https://serc.ac.uk/contact/customer-enquiries.  Alternatively, if you need to speak to a counsellor, then Inspire Students are available 24/7 on 0800 389 5362 for structured counselling support. If you have any health queries and cannot speak to a GP, then please email our Youth Health Advice Clinic on serchealth@setrust.hscni.net.  If you have any welfare issues at all, please email learning-support@serc.ac.uk 

Yes! SERC Careers Service remains open as a remote service. This will be monitored by phones and emails during usual business hours. Email careers@serc.ac.uk for more info.  If you applied to University, please check your emails for more guidance. 

SERC students – please keep checking your college email for your weekly Careers Bulletin which has all the latest information on UCAS, jobs and opportunities, plus much more.

Applications for travel passes are now online. Please apply at this link: https://www.eani.org.uk/financial-help/school-transport/further-education. For any queries please contact the Education Authority directly on 028 9056 6200.

All SERC students who are eligible for free school meals should contact their local Education Authority (details can be found at www.eani.org.uk).
EMA is a means tested fund available for Full-Time students continuing in Further Education who meet the eligibility criteria. To access a downloadable application form, guidance notes and to find out if you are eligible please visit www.nidirect.gov.uk Hard copy application packs are available at campus receptions. Alternatively we can post you a pack. Please email info@serc.ac.uk to request an EMA pack.

Yes! The LRCs are now offering a pre booking system for all our PCs, study desks and quiet room PCs. Due social distancing, we are currently restricting numbers in the LRCs and we would encourage you to use the Booking App in Student Apps to book your place in the LRC to avoid disappointment. A link to the Student Apps is below – you will find the LRC Booking apps at the bottom of the list of apps   https://student.serc.ac.uk/student-apps

We are also providing a Virtual Library of e resources and e books – current students and staff should click on this link to gain access to the Virtual Library.  You can also contact us at lrc@serc.ac.uk.

If you are studying a further or higher education course on a full or part time basis you may be eligible to receive assistance from the College Hardship Fund.  Check your student email account for the emails you will have received from the Student Finance Team about the Hardship Fund or email studentfinance@serc.ac.uk with a contact number and a Student Finance Advisor will give you a call to discuss eligibility for the Hardship Fund.
Our Student Finance team are all working remotely and are happy to assist with your questions. They can be contacted by email studentfinance@serc.ac.uk  The team can either reply to your enquiry by email or if you provide a contact the number one of the Student Finance Advisors will give you a call.  There is also information about various funding sources on the Fees and Finance section of our website: https://serc.ac.uk/fees-and-finance
Check out our Fees FAQ’s on our website  https://serc.ac.uk/college-information/faqs?g=5 or contact the Customer Services on 0345 600 7555

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