College Status / Updates

The College will continue to closely monitor the evolving challenges posed by the COVID-19 pandemic and will keep under review the relevant government guidance to ensure that the health and safety of our students and staff is maintained. In order to protect our students and maintain the ongoing quality of teaching and support, the College may have to implement certain amendments or other such reasonable adjustments in relation to your time of study at the College.

These may include:

  • Alterations to course delivery methods (including implementation of distance or IT based learning)
  • Changes to course timetables (including splitting or staggering classes)
  • Temporary delays to course delivery; and/or
  • Temporary closure of the College.

Should the College make any such changes, you will be promptly informed of their nature, the reasons why they are needed and any options available to you to avoid such changes having an adverse impact on your future career or financial prospects.

Thank you for your understanding and cooperation in these very difficult circumstances. We hope that all our students and their families stay safe. For the latest government information please click here.

Frequently Asked Questions

last updated 20/05/2020
No, SERC is now online. All learning will continue through remote learning and students are expected to log on and attend at their normal timetabled slots.
All SERC campuses are closed to the public and students.
Official communication will come through the SERC student intranet, SERC website, student email and SERC social media pages.
Yes, students who attend online learning will be marked present by the tutor as usual.  Students should contact their tutor if they have any register queries.  If you have any EMA queries, email emaadministrators@serc.ac.uk
No timesheets are required at this time.  Trainees should attend online learning and will be marked present by the tutor as usual.  If you have any queries, trainees should contact their TSO.  Travel will not be paid at this time.
For the majority of SERC students, courses continue to be delivered online. If a course has been cancelled or delivery is suspended you can complete the  Fee Waiver/Refund Request form to request a refund.
Students should contact their tutors in the first instance to have their password reset. If this is not possible, students should contact Customer Services on 0345 600 7555 or email info@serc.ac.uk.
Absolutely!  We are currently accepting applications for all full-time courses commencing in September 2020.  Visit www.serc.ac.uk for more information or call Customer Services on 0345 600 7555 if you need any help.
We are hoping to open applications for part-time courses (including leisure courses) early June 2020.  Please keep an eye on our website for more information.
We are currently accepting applications for higher level part-time courses which include HNCs, HNDs and courses Level 4 or above. Visit our website for full details.
We are currently inviting all full-time applicants to attend a virtual pre-entry advice and guidance session with one of our tutors.  If you have applied, someone will be in touch soon to give you a date and time when you will be able to speak to a tutor.  Please check the email address you registered with, as this is how we will contact you.
You don’t need to do anything else!  We will be in touch with you regarding August enrolment.
SERC is currently closed to the public until further notice. Certificates will be held for up to 12 months after we receive it.  If you have any queries, please contact exams@serc.ac.uk 
Yes! If you are feeling anxious or stressed or feel you need resources to help with additional needs, https://serc.ac.uk/contact/customer-enquiries.  Alternatively, if you need to speak to a counsellor, then Inspire Students are available 24/7 on 0800 389 5362 for structured counselling support. If you have any health queries and cannot speak to a GP, then please email our Youth Health Advice Clinic on serchealth@setrust.hscni.net.  If you have any welfare issues at all, please email learning-support@serc.ac.uk

Alongside the impact on GCSE and A level exams, students taking vocational qualifications such as BTEC Nationals, Cambridge Technical, level 2 and 3 qualifications and access programmes are also affected by the summer 2020 cancellations.

The Department for the Economy in NI has announced that it intends, where possible, to award the majority of qualifications and essential skills by the end of August, in line with published results dates, so that students can progress on their chosen pathway. These will be treated in the same way as A levels, with students receiving a calculated result based in part on teacher, trainer and tutor assessment of attainment, and where appropriate combined with other evidence and statistical methods.

Yes! SERC Careers Service remains open as a remote service. This will be monitored by phones and emails during usual business hours. Email careers@serc.ac.uk for more info.  If you applied to University, please check your emails for more guidance. 

SERC students – please keep checking your college email for your weekly Careers Bulletin which has all the latest information on UCAS, jobs and opportunities, plus much more.

Students intending to apply for a Travel Pass from the Education Authority will need to wait until they have been enrolled at SERC before they can apply.  Further information on this will be made available at our enrolment days in August 2020.
Yes.  All new SERC students need to apply for free school meals once they become enrolled at SERC.  Applications are made directly to the Education Authority and more information can be found on their website www.eani.org.uk 
All SERC students who are eligible for free school meals should contact their local Education Authority (details can be found at www.eani.org.uk).
EMA is a means tested fund available for full-time students continuing in Further Education who meet the eligibility criteria. To access a downloadable application form, guidance notes and to find out if you are eligible please visit www.nidirect.gov.uk. Hard copy application packs are not yet available however if you need a hard copy please email info@serc.ac.uk and we will arrange this as soon as packs become available.
Yes! We are providing a Virtual Library of e resources and e books – current students and staff should click on this link to gain access to the Virtual Library.  You can also contact us at lrc@serc.ac.uk.
If you are studying a further or higher education course on a full or part time basis you may be eligible to receive assistance from the College Hardship Fund.  Check your student email account for the emails you will have received from the Student Finance Team about the Hardship Fund or email studentfinance@serc.ac.uk with a contact number and a Student Finance Advisor will give you a call to discuss eligibility for the Hardship Fund.
Our Student Finance team are all working remotely and are happy to assist with your questions. They can be contacted by email studentfinance@serc.ac.uk  The team can either reply to your enquiry by email or if you provide a contact the number one of the Student Finance Advisors will give you a call.  There is also information about various funding sources on the Fees and Finance section of our website: https://serc.ac.uk/fees-and-finance
Check out our Fees FAQ’s on our website  https://serc.ac.uk/college-information/faqs?g=5 or contact the Customer Services on 0345 600 7555

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