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Customer Complaints and Compliments Policy

Our Customer Complaints and Compliments Policy advises customers and staff on the College’s commitment to providing a high quality service by ensuring that questions and problems are resolved quickly, as close to the source as possible and to the satisfaction of all concerned.

Customer Complaints and Compliments Policy

SERC is committed to providing the highest quality of service to all our customers. If a customer is not satisfied with the quality of service provided by the College or College staff, they have the right to complain.

The raising of complaints and compliments provides the College with an opportunity to improve its services. The College monitors complaints and the outcomes in order to improve the quality of our provision. This policy advises customers of the College's commitment to ensuring that any issues or problems are resolved quickly and as close to the source as possible, to the satisfaction of all concerned.


Full Complaints and Compliments Policy
Customer Complaints and Compliments Policy


HE Academic Appeals Process

For appeals and complaints relating to study on your Higher Education course please visit the HE Academic Appeals Section of our website.


How To Make A Complaint

To help us process your complaint as quickly as possible please complete and return a Complaint Form. This can be posted to the address below or handed into reception on any campus. Alternatively, please email a completed form to complaints@serc.ac.uk.

Senior Customer Services Officer,
25 Castle Street,
BT27 4SU

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All information correct at time of print.
Please note all courses are subject to funding and demand.
While we promote a wide number of courses not all are guaranteed to run.
Page printed on 22/07/2018 02:19:46