We know that you can face issues which may or may not be obvious to those around you. That’s why we have developed a range of student support services, to ensure you have the best opportunity to succeed during your time at SERC.
We are the only college in Northern Ireland who goes the extra mile with SERC Extra; a team of dedicated staff who help students overcome problems. Often these can relate to issues outside of the classroom and your course. It doesn't matter; we are here to help you achieve your goals.
You can chat with one of our professional advisors who can help you find the answers you need.
There are a number of sources of financial support available to assist students with the costs they will incur while attending College. These are specific depending upon your course of study. You should apply as soon as possible as closing dates vary between funds.
For funding advice and guidance please contact the College Student Finance Officers email: firstname.lastname@example.org
More information, including the types of support available, can be found in the Part-Time Financial Support section of the website.
At one time or another we all experience difficulties that can leave us feeling overwhelmed.
Sometimes just talking to friends or family can help but other times it may be better to talk to someone trained to listen who can offer support, guidance and a fresh outlook.
That’s where we come in. We are Carecall.
SERC has selected Carecall as an independent source of support. This service is free to you. Take the first step, lift the phone, and contact Carecall to make an appointment or talk to someone who can help. You can call anytime (24/7, 365 days a year).
For free, confidential and immediate support call 0800 389 5362.
The counsellors are also available on campus every Tuesday during term-time from 10am - 2pm in the Students Union.
Please make use of this valuable service and please don't suffer in silence.
SERC Extra is a unique service designed to support students who are experiencing financial, social/family issues or learning difficulties.
The SERC Extra team work with students every step of the way to address issues or help to put you in direct contact with careers guidance, counselling or financial/learning support.
We will monitor your son/daughter’s progression and help them maintain good attendance on their course. When students fail to attend class, we will contact them to find out how we can help.
This is a confidential service and we do all that we can to help students be a success story.
The SERC Extra team work in all campuses and will do their upmost to find a suitable solution to any problems you may experience. Our goal is to make sure your time with us is not just a learning experience, but also a fun experience!
Our job is to help you make informed decisions about your course choice and your future. Professionally qualified Careers Advisors provide a service that is accessible, impartial, confidential, and focused on your needs.
We can give you careers advice even if you haven't decided to join SERC yet - just contact one of our advisors and make an appointment.
We were the first college in Northern Ireland to be awarded the Matrix Quality standard in 2009 for our work in advice and guidance. Plus the first college to be re-accredited in 2012. This means you are guaranteed the very best careers information and guidance available.
Our Careers Service is available to prospective and current students and can help you:
SERC is committed to offering support and information for students with disabilities, learning difficulties or medical conditions to ensure that they can participate as fully as possible in the academic and social life of the College. If you have a disability/difficulty we can provide a range of support services to help you get the best from your course.
Examples of difficulties include dyslexia, Autism or Asperger’s Syndrome, mental health difficulties or mobility difficulties. Examples of support include additional one-to-one tuition, special exam arrangements or equipment loan.If you would like further information, please contact Learning Support in your Campus:
‘DisabilityGo’ Promoting Accessibility at SERC
South Eastern Regional College is pleased to be working with DisabilityGo to promote the accessibility of our modern state of the art campuses. Visit the DisabilityGo Website and select the campus you want to find your way around.
If you are studying a full-time or part-time Higher Education course Disabled Student Allowance can help pay for the extra costs of studying arising from a disability such as travel costs, additional non-medical support, equipment etc. DSA is not based on financial circumstances and there is no age limit. If you think you are eligible, please apply as soon as possible. TO find out more visit Student Finance NI
SERC recognises that the challenges facing by Looked After Children and Care Leavers (LAC/CL) as enormous. Applying for and succeeding within education is a real achievement as you face the additional challenges of family support, financial disadvantage and sometimes struggling to find somewhere to live.
To make sure the support is available to you, we need to know that you are a Looked After Child or Care Leaver. When you complete your application form, you are asked to tick the box that tells us you have experience of being in care.
This information is passed directly to the College’s key contact within the Pastoral Care Unit who will then contact you to discuss your particular circumstances. This information will stay in strict confidence and will not be passed on without your consent.
We can help you if you need to apply for your EMA, free travel pass or free meals.
The College also offers a Hardship Fund to students experiencing exceptional financial difficulty with meeting costs associated with learning. We can arrange a one-to-one meeting with our Funding Officers to guide you through the application process.Contact Us
Contact email@example.com or view the Financial Support area for more information.
There are events and activities for all new students starting at SERC to help make the transition easier. SERC also has an active Students Union where you can talk to student reps and Students Union staff.Contact Us
Contact firstname.lastname@example.org or visit the Students Union page for more information.
The Buttle UK Quality Mark recognises good practice within the further and higher education sector in supporting Looked After Children and Care Leavers. SERC has achieved the Quality Mark demonstrating its commitment to supporting you.
Find out more about Buttle UK here.
This guide has been written for professionals, carers and those supporting young people in care. It is aimed at those who have an interest in promoting the wellbeing and educational attainment of young people in and leaving care in Northern Ireland
SERC is committed to equality of opportunity for all applicants including those with criminal convictions. Information about criminal convictions is requested to assist the selection process and will be taken into account only when the conviction is considered relevant to the course of study. Any disclosure will be seen in the context of the occupational area, the nature of the offence and the responsibility for the care of staff and students.
To help the college reduce the risk of harm or injury to students and staff caused by the criminal behaviour of other students we must be made aware of any unspent criminal convictions. Students must declare all unspent criminal convictions using the Disclosure of Criminal Convictions Form (Non Excepted).
Certain courses (Health and Social Care, Early Years, Accountancy, Nursing Courses, Sports Coaching Courses) require us to consider spent and unspent criminal convictions, therefore in certain circumstances you must also disclose spent convictions using the Disclosure of Criminal Convictions (Regulated Activity) form.
If you disclose criminal convictions you will not be automatically excluded from the application process. The Criminal Disclosure Process allows for a risk assessment to be completed. This is a separate and confidential process in keeping with the Data Protection principles. You will be advised about the outcome of this process separately and as quickly as possible. Disclosure forms are available from the links above,from Customer Services or you can download one when completing the online application form.
Please complete as accurately as possible declaring all criminal convictions.
Place the form inside an envelope and mark it “Confidential for the personal attention of the Director of Learning and Customer Support”.
You can deliver or post it to:
Market Street Campus