Level 2 Traineeship in Travel & Tourism

This course purpose is to inspire and enthuse learners to consider a career in the Travel and Tourism sector.


Academic Year: 2023/24
Course Code: 11106
Campus: Bangor, Downpatrick, Lisburn
Study Type: Full-Time
Education Level Further Education
Department: Travel & Tourism

Alternative Years

You are viewing the 2023/24 version of this course, it is also available in the following years:

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Course Overview

On successful completion of a NI Traineeship, participants will receive a full Traineeship Diploma equivalent to five GCSEs at grades A*-C (including English and Mathematics qualifications at level 2).

The course will require a commitment of 17 hours per week on campus and one day per week on work placement.  The course purpose is to inspire and enthuse learners to consider a career in the Travel and Tourism sector. It is the aim of the qualification to give learners the opportunity to gain a broad knowledge and understanding of, and develop skills in, the travel and tourism sector. It also hopes to support progression to a more specialised level 3 vocational or academic tourism course or an apprenticeship. Fundamentally, it hopes to give learners the potential opportunity, in due course, to enter employment within a wide range of junior job roles across the travel and tourism sector, for example posts in travel agencies, visitor attractions and the tourist information centre.

Modules you will study may include:

The Travel & Tourism Industry

Customer Service for Travel and Tourism

Working in Airline and Airport Services

Exploring Global Holiday Destinations

Working as a Holiday Representative

You will be required to complete Essential Skills in Literacy and Numeracy if you do not have a GCSE grade C in English or Maths.  

The Travel & Tourism Industry

Customer Service for Travel and Tourism

Exploring Global Holiday Destinations

Marketing for Travel and Tourism

Tourism Skills: Working in Airline and Airport Services

Tourism Skills: Working as a Holiday Representative

Optional modules may be subject to change.

You are looking for a career in Travel and Tourism to gain the underpinning knowledge required to progress to a Level 3 qualification.

About Travel and Tourism Destinations, both at home and abroad and the Travel and Tourism industry, progressing onto understanding the Customer Experience within Tourism.

The field trips and residential study visits that you will take part in on this course, allowing you to gain a true insight into the travel and tourism sector.

On completion of the NI Traineeship, you can progress within SERC to a Level 3 Further Education course or a Level 3 Apprenticeship (possibly with your work placement employer).  This can lead you to higher education options. 

Applicants will be required to hold a minimum of a Level 1 qualification defined as 4 GCSEs at grades D-G including Maths grade E or above and English grades D or above. Enhanced entry grades apply in certain areas.

Alternative Years

You are viewing the 2023/24 version of this course, it is also available in the following years:

View 2024/25 Course

Enquiries Information

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Alternative Years

You are viewing the 2023/24 version of this course, it is also available in the following years:

View 2024/25 Course

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Terms & Conditions

Students will be required to comply with SERC's Terms & Conditions of study.

We strive to ensure the description of courses on SERC's website and in publications is accurate. However, for various reasons there may be occasions when the College may need to change arrangements or be unable to deliver classes due to circumstances such as reduced funding. If there are insufficient numbers applying for a course it may not be viable to deliver the class.

Further Education

Further Education

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