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Search or Quote Course Code: 78405

ILM Level 5 Certificate in Service Improvement

The Level 5 Certificate in Service Improvement is designed for experienced or new department heads and project leads or other middle managers in organisations adopting lean methodologies or looking for ways to improve performance and efficiency. Learners will learn to lead significant service improvements using lean methods.

Course Structure

Programme delivery involves two full days whereby candidates will be introduced to a range of methodologies and problem solving techniques and tools, along with an understating of effective project management.  The remainder of the programme will involve candidates being mentored through a project of their choice, which will be based on six sigma and lean methodology.

Benefits for individuals

  • Analyse and evaluate lean production and improvement methods
  • Create a project proposal using lean methods to improve a service in your organisation Implement the service improvement project, with appropriate controls
  • Evaluate and report on the success of the project.  


Benefits for employers

Managers with an advanced understanding of lean production methods to maximise value to customers


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Available Sessions

Sorry you cannot currently apply online for this course.

Course Code: 78405

Contact Hours

There are no formal entry requirements for this qualification, however candidates should be in a project, continuous improvement, quality role to maximise the effectiveness of this course.

Entry Requirements

Further qualifications in the field of lean and continuous improvement can be undertaken on completion of the programme.

How will I be assessed and given feedback?

This programme will embed lean methodology and ensure candidates are well equipped to lead effective continuous improvements projects maximising outputs.

Where will it take me?

Candidates will be required to complete a continuous improvement project within their organisation.

How will it make me more employable?

No additional costs are applicable

Additional Costs

The programme is non accredited.

Terms & Conditions

Students will be required to comply with SERC's Terms & Conditions of study.

While we endeavour to run all our courses on the advertised day, SERC reserves the right to change the day of week on which the course runs.

In addition to the above Terms & Conditions students must also adhere to the following:
  • Candidates are expected to attend the full day.

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All information correct at time of print. Please note all courses are subject to funding and demand.
While we promote a wide number of courses however not all are guaranteed to run. Page printed on 07/03/2021 03:13:08