ILM Level 5 Certificate in Service Improvement
Course Structure
Programme delivery involves two full days whereby candidates will be introduced to a range of methodologies and problem solving techniques and tools, along with an understating of effective project management. The remainder of the programme will involve candidates being mentored through a project of their choice, which will be based on six sigma and lean methodology.
Benefits for individuals
- Analyse and evaluate lean production and improvement methods
- Create a project proposal using lean methods to improve a service in your organisation Implement the service improvement project, with appropriate controls
- Evaluate and report on the success of the project.
Benefits for employers
Managers with an advanced understanding of lean production methods to maximise value to customers
Available Sessions
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Contact Hours
Entry Requirements
How will I be assessed and given feedback?
Where will it take me?
How will it make me more employable?
Additional Costs
Terms & Conditions
Students will be required to comply with SERC's Terms & Conditions of study.
While we endeavour to run all our courses on the advertised day, SERC reserves the right to change the day of week on which the course runs.
In addition to the above Terms & Conditions students must also adhere to the following:- Candidates are expected to attend the full day.
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