ILM Level 5 Certificate in Service Improvement
The Level 5 Certificate in Service Improvement is designed for experienced or new department heads and project leads or other middle managers in organisations adopting lean methodologies or looking for ways to improve performance and efficiency. Learners will learn to lead significant service improvements using lean methods.
Summary
Campus: Bangor, Lisburn
Course Code: 78405
Duration: 5 to 20 Weeks
Level: 5
Type: Part-Time
Course Structure
Programme delivery involves two full days whereby candidates will be introduced to a range of methodologies and problem solving techniques and tools, along with an understating of effective project management. The remainder of the programme will involve candidates being mentored through a project of their choice, which will be based on six sigma and lean methodology.
Benefits for individuals
- Analyse and evaluate lean production and improvement methods
- Create a project proposal using lean methods to improve a service in your organisation Implement the service improvement project, with appropriate controls
- Evaluate and report on the success of the project.
Benefits for employers
Managers with an advanced understanding of lean production methods to maximise value to customers
Available Sessions
| Title | Campus | Type | Start | Spaces | Fee | |
|---|---|---|---|---|---|---|
|
ILM Level 5 Certificate in Service Improvement - Year 2 (Year 2)
78405 / BRD2A Swipe/Scroll
|
Bangor |
Part-Time |
26/08/2019
Day: Friday
Time: 09:30
|
12 |
|
|
|
ILM Level 5 Certificate in Service Improvement
78405 / BRDEA Swipe/Scroll
|
Bangor |
Part-Time |
03/02/2020
Day: Wednesday
Time: 09:00
|
12 |
|
|
|
ILM Level 5 Certificate in Service Improvement
78405 / LNDEA Swipe/Scroll
|
Lisburn |
Part-Time |
04/03/2020
Day: Friday
|
20+ |
|
|
Please select a campus from the list above to view the available sessions. |
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Contact Hours
Entry Requirements
How will I be assessed and given feedback?
Where will it take me?
How will it make me more employable?
Additional Costs
Terms & Conditions
Students will be required to comply with SERC's Terms & Conditions of study.
While we endeavour to run all our courses on the advertised day, SERC reserves the right to change the day of week on which the course runs.
In addition to the above Terms & Conditions students must also adhere to the following:- Candidates are expected to attend the full day.
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Higher Education
If you have just completed your A-Levels Higher Education is most likely the option for you. HE usually covers HNC, HND, Foundation Degree level of courses including our Higher Level Apprenticeships.
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