ILM Level 5 Certificate in Service Improvement
Programme delivery involves two full days whereby candidates will be introduced to a range of methodologies and problem solving techniques and tools, along with an understating of effective project management. The remainder of the programme will involve candidates being mentored through a project of their choice, which will be based on six sigma and lean methodology.
Benefits for individuals
- Analyse and evaluate lean production and improvement methods
- Create a project proposal using lean methods to improve a service in your organisation Implement the service improvement project, with appropriate controls
- Evaluate and report on the success of the project.
Benefits for employers
Managers with an advanced understanding of lean production methods to maximise value to customers
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