Hospitality - Work Based Apprenticeship (Hospitality Services) (Level 2)

This Apprenticeship is the equivalent to five GCSEs at A*-C and will allow you to gain new practical skills and theoretical knowledge in the hospitality industry across a range of Hospitality Services.

Delivery of this Apprenticeship will take place within your workplace by a Trainer/Assessor on a one to one basis, with the support of your employer.

Modules you will study will include:

• Maintenance of a safe, hygienic and secure working environment 
• Working effectively as part of a hospitality team
• Give customers a positive impression of self and your organisation 
• Working effectively as part of a hospitality team

Food Service or Food Preparation Units:

• Maintain food safety when storing, preparing and cooking food
• Maintain food safety when storing, holding and serving food

Optional modules may include: 

• Prepare and clear areas for counter and takeaway service
• Provide a counter and takeaway service
• Prepare and clear areas for table service
• Serve food at the table
• Provide a silver service
• Convert a room for dining
• Provide a buffet and carvery service
• Prepare and clear the bar area
• Serve alcoholic and soft drinks
• Prepare and serve cocktails
• Prepare and serve wines
• Maintain cellars and kegs 216 Clean drinks dispense lines 217 Prepare and serve dispensed and instant hot drinks
• Prepare and serve hot drinks using specialist equipment
• Receive, store and issue drinks stock 116 Prepare and finish simple salad and fruit dishes
• Prepare and cook fish
• Prepare and cook meat and poultry
• Prepare hot and cold sandwiches
• Complete kitchen documentation
• Set up and close kitchen
• Prepare and present food for cold presentation
• Produce basic fish dishes
• Produce basic vegetable dishes
• Produce basic rice, pulse and grain dishes 289 Produce basic pasta dishes 143 Produce basic egg dishes
• Collect linen and make beds
• Clean windows from the inside
• Cleaning and servicing a range of housekeeping areas
• Use of different chemicals and equipment in housekeeping
• Maintain housekeeping supplies
• Clean, maintain and protect hard floors
• Clean and maintain soft floors and furnishings
• Providing a linen service
• Carry out periodic room servicing and deep cleaning
• Deal with arrival of customers
• Deal with bookings
• Prepare customer accounts and deal with departures
• Deal with communications as part of the reception function
• Produce documents in a business environment
• Use office equipment
• Handle mail and book external services
• Provide reception services 
• Store and retrieve information
• Provide tourism information services to customers
• Resolve customer service problems
• Promote additional services or products to customers
• Deal with customers across a language divide
• Maintain customer service through effective handover
• Maintain and deal with payments
• Employment rights & responsibilities in the hospitality, leisure, travel and tourism sector

As part of your Apprenticeship you will also be required to complete Essential Skills in Literacy, Numeracy and ICT if you do not have a GCSE Grade C in English, Maths, or ICT or equivalent.