Hospitality - Work Based Apprenticeship (Front of House Reception) (Level 2)

This Apprenticeship in Front of House Reception is delivered in the workplace and enables you to 'Earn while you learn!'

Academic Year: 2023/24
Course Code: 10204
Study Type: Full-Time
Education Level Further Education
Department: Hospitality & Catering

Available Sessions

The following sessions are open for application on this course:

Campus & Course Type Start
Off Site
Course Overview

This Apprenticeship is the equivalent to five GCSEs at A*-C and will allow you to gain new practical skills and theoretical knowledge in the hospitality industry within Front of House Reception.

Delivery of this Apprenticeship will take place within your workplace by a Trainer/Assessor on a one to one basis, with the support of your employer.

Modules you will study will include:

  • Maintenance of a safe, hygienic and secure working environment 
  • Working effectively as part of a hospitality team
  • Give customers a positive impression of self and your organisation

Optional modules may include: 

  • Deal with communications as part of the reception function
  • Deal with arrival of customers
  • Deal with bookings
  • Prepare customer accounts and deal with departures
  • Provide tourism information services to customers
  • Produce documents in a business environment
  • Use office equipment
  • Communicate in a business environment
  • Handle mail and book external services
  • Provide reception services
  • Store and retrieve information
  • Resolve customer service problems
  • Promote additional services or products to customers
  • Deal with customers across a language divide    
  • Maintain customer service through effective handover
  • Maintain and deal with payments
  • Employment rights & responsibilities in the hospitality, leisure, travel and tourism sector

As part of your Apprenticeship you will also be required to complete Essential Skills in Literacy, Numeracy and ICT if you do not have a GCSE Grade C in English, Maths, or ICT or equivalent. 

Your employed! If you are starting a new job within the Hospitality Industry or moved into a new position within your current company, and want to develop your skills and career in front of house reception then this is the perfect option for you.

Not got employment yet? If you want to work in the Hospitality & Catering Industry then liaise with our Apprenticeship team now.

About the Hospitality & Catering Industry and this qualification is based around your specific job role in Front of House Reception.

The flexibility of this qualification and training will be both on a one on one basis and as part of a group. You will along with your employer choose the optional units which are relevant to your job role. Delivery of this qualification is on site with your employer and in the College (if required).

To a career as a Supervisor or Manager within Front of House Reception. With your Level 2 qualification you will gain recognition as a qualified person within the sector and you could also progress onto the Level 3 NVQ Diploma in Supervision & Leadership Apprenticeship.

To be employed on a permanent contract or seeking employment within the Hospitality Industry, specifically Front of House Reception, and working a minimum of 21 hours per week. To be eligible for the ApprenticeshipNI you will be aged between 16-24.

Available Sessions

The following sessions are open for application on this course:

Campus & Course Type Start
Off Site

Enquiries Information

For more information or help with this course send us an enquiry and a member of our team will get back in touch.

Available Sessions

Course Type Title Campus Start Spaces Apply or get more information
Level 2 Work Based Apprenticeship in Hospitality (Front of House Reception)

Off Site


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Terms & Conditions

Students will be required to comply with SERC's Terms & Conditions of study.

We strive to ensure the description of courses on SERC's website and in publications is accurate. However, for various reasons there may be occasions when the College may need to change arrangements or be unable to deliver classes due to circumstances such as reduced funding. If there are insufficient numbers applying for a course it may not be viable to deliver the class.

Further Education

Further Education

If you have just completed your GCSEs, Further Education is most likely the option for you. FE covers qualifications from entry to higher level qualifications such as Awards, Certificates, Diplomas, NVQ, BTEC and Apprenticeships.

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