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Financial Services - Work Based Apprenticeship (Level 2)

This Apprenticeship in Financial Services is delivered in the workplace and enables you to “Earn while you learn”.
Off Site
2 Years
Level 2

Course Overview

This Apprenticeship will allow you to gain practical skills and theoretical knowledge in a broad range of roles within the wider financial services industry.  

The delivery of this programme will take place within your workplace by a qualified Trainer/Assessor on a one to one basis or in small groups. Your employer will also support you in achieving this qualification.

You will build a portfolio to evidence your competence within a financial services environment. You will demonstrate how you plan and organise your workload whilst complying with regulations. Your learning will depend on the role you play within your specific work sector- i.e. Banking, Insurance, Mortgages & Loans, Pensions, Savings and Investments or Customer Service.


As part of your Apprenticeship, you will also be required to complete Essential Skills in Literacy and Numeracy if you do not have a GCSE Grade C in English or Maths, or equivalent. For you to be exempt, you will be required to show us original copies of your certificates.


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Available Sessions

Title Campus Type Start Spaces Fee
Financial Services - Work Based Apprenticeship (Level 2)

Off Site




Financial Services - Work Based Apprenticeship (Level 2)

Off Site




Please select a campus from the list above to view the available sessions.

Course Modules

 These will be tailored dependant on the pathway most suitable to where you are employed.

Ideal If:

You are employed or starting a new job within the Financial Services Industry or have moved into a new position within your current company and would like to develop your skills and career.

You'll Learn:

A range of topics are covered within competence and knowledge-based qualifications.


To achieve a Level 2 Apprenticeship in Financial Services, you’ll need to complete the following qualifications:

City & Guilds Level 2 Certificate in Providing Financial Services (NVQ)  and  

City & Guilds Level 2 Certificate in Customer Service


You will also learn about your Employment Rights and Responsibilities. 

You'll Love:

The flexibility of this programme. The training will be both on a one to one basis or as part of a group. Blended learning will also be offered to learners.

You'll Progress:

With your level 2 Financial Services qualification, you will gain recognition as a qualified person within your sector. Candidates completing Level 2 will be ready to progress onto the Level 3 Apprenticeship, which is geared towards supervisory, management or specialist practitioner roles.

You'll Need:

To be permanently employed or seeking employment within the Financial Services Industry and be contracted to work minimum of 21 hours per week.

Department for Economy currently views Financial Services as a priority industry for development - applications are therefore open to applicants of all ages

Terms & Conditions

Students will be required to comply with SERC's Terms & Conditions of study.

While we endeavour to run all our courses on the advertised day, SERC reserves the right to change the day of week on which the course runs.

In addition to the above Terms & Conditions students must also adhere to the following:

Customer Questions

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Further Education

Further Education

If you have just completed your GCSEs, Further Education is most likely the option for you. FE covers qualifications from entry to higher level qualifications such as Awards, Certificates, Diplomas, NVQ, BTEC and Apprenticeships.

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All information correct at time of print. Please note all courses are subject to funding and demand.
While we promote a wide number of courses however not all are guaranteed to run. Page printed on 27/02/2021 07:24:15