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Search or Quote Course Code: 72432

Customer Service - Apprenticeship NI (Level 2)

This course is for those who are involved in a customer services role or aspire to take up such a role

Course Overview

This 1 year course is the equivalent to 4 GCSE's
Elements you will study include:

OCR Level 2 NVQ Certificate in Customer Service
OCR Level 2 Certificate in Customer Service Knowledge
Essential Skills - Numeracy Level 1 and Literacy Level 1
You will also work towards a Personal Development qualification and will be involved in a range of activities, designed to improve your employability. 
You will be required to complete Essential Skills in Literacy, Numeracy or ICT if you do not have a GCSE grade C in English or Maths or Computing.
The course enables participants to achieve qualified status within the customer services industry.  Successful completion of the course will lead to a Level 3 qualification and recognition of a qualified person within the customer services sector.


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Available Sessions

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Course Code: 72432

Terms & Conditions

Students will be required to comply with SERC's Terms & Conditions of study.

While we endeavour to run all our courses on the advertised day, SERC reserves the right to change the day of week on which the course runs.

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Further Education

Further Education

If you have just completed your GCSEs, Further Education is most likely the option for you. FE covers qualifications from entry to higher level qualifications such as Awards, Certificates, Diplomas, NVQ, BTEC and Apprenticeships.

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All information correct at time of print. Please note all courses are subject to funding and demand.
While we promote a wide number of courses however not all are guaranteed to run. Page printed on 09/07/2020 17:31:58