Business Administration - Apprenticeship NI (level 2)

This Apprenticeship in Business Administration will allow you provide students with knowledge of current working practices for the office environment and develop practical skills for business and administration procedures. You will develop awareness of corporate working relationships including professional communication skills and written documentation.

Academic Year: 2022/23

Course Code: 11022

Campus: Bangor, Lisburn

Study Type: Full-Time

Education Level Further Education


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Course Overview
This Apprenticeship will allow you to gain new practical skills and theoretical knowledge in the Business Administration sector. Delivery of this Apprenticeship will take place at one of our SERC Campuses (Lisburn, Bangor, Downpatrick), one day a week, on day release from your workplace. This will allow you to work whilst you learn and gain support from both your employed and SERC tutor. You will build a portfolio to evidence your competence within the Business Administration environment. Your learning will depend on the role you play within your specific work sector- i.e. Manufacturing, Retail, Transport, Advertising, Public Sector or Ancillary Services.

Course Modules
  • Communications in a Business Environment
  • Principles of providing an administrative service
  • Develop work relationships with colleagues
  • Principles of business document production and information management
  • Understand Employer organisations  

Optional modules may include: 

  • Contribute to the development and implementation of an information system
  • Provide administrative support for meetings
  • Meet and welcome visitors in a business environment
  • Health and safety in a business environment
  • Monitor information systems
  • Provide reception services
  • Use and maintain office equipment
  • Develop a presentation
  • Manage diary systems
  • Collate and report data
  • Analyse and present business data
  • Produce minutes of meetings


As part of your Apprenticeship you will also be required to complete Essential Skills in Literacy, Numeracy and ICT if you do not have a GCSE Grade C in English, Maths or ICT , or equivalent. For you to be exempt, you will be required to show us original copies of your certificates.

Ideal If:

Your employed! 

If you are starting a new job within the Business Administration Sector or moved into a new position within your current company, and want to develop your skills and career in a business environment, then this is the perfect option for you.

Not got employment yet? 

If you want to work in the Business Administration Industry then liaise with our Apprenticeship team now

You'll Learn:
About the Business sector and this qualification will provide the underpinning knowledge required in a variety of roles across the Business industry.

You'll Love:
The flexibility of this qualification and training will be both in your workplace and as part of a group when you study, on day release, at SERC. Delivery of this qualification in the College and a number of Work Based Assessments throughout the qualification and the One to One support provided by your qualified tutors.

You'll Progress:
To a career as a Supervisor or Manager within Business Administration environment. With your Level 2 qualification you will gain recognition as a qualified person within the sector, and you could also progress onto the Level 3 Business Administration Apprenticeship

You'll Need:
To be employed on a permanent contract or seeking employment within the Business Administration Environment, and working a minimum of 21 hours per week. To be eligible for the ApprenticeshipNI you will be aged between 16-24.
Terms & Conditions

Students will be required to comply with SERC's Terms & Conditions of study.

We strive to ensure the description of courses on SERC's website and in publications is accurate. However, for various reasons there may be occasions when the College may need to change arrangements or be unable to deliver classes due to circumstances such as reduced funding. If there are insufficient numbers applying for a course it may not be viable to deliver the class.

Available Sessions Summary

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For more information or help with this course send us an enquiry and a member of our team will get back in touch.

Further Education

Further Education

If you have just completed your GCSEs, Further Education is most likely the option for you. FE covers qualifications from entry to higher level qualifications such as Awards, Certificates, Diplomas, NVQ, BTEC and Apprenticeships.

Explore Further Education
Available Sessions

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