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Search or Quote Course Code: 72027

Worldhost Principles of Customer Service in Hospitality, Travel & Tourism


WorldHost™ is an innovative 2 day training programme bringing service excellence in hospitality, retail, travel & tourism to Northern Ireland.

72027
Newcastle
1 to 6 Weeks
Level 2
Part-Time Study
Summary

Campus: Newcastle

Course Code: 72027

Duration: 1 to 6 Weeks

Level: 2

Type: Part-Time

Course Overview
THE PRINCIPLES OF CUSTOMER SERVICE (1 day)
Overview
This highly interactive course provides the fundamental framework on which to base your customer service standards. This session is delivered over the course of a day and is fun, participative and addresses all learning styles allowing all delegates to absorb and retain key messages.
What will delegates learn?
 
• Welcoming people skills
• What forms a first impression?
• Why should I handle customer concerns?
• The communications process
• Effective listening
• Visitor needs
• The Value of Tourism
• Personalised key commitments
• Topics to avoid 
 
Individuals who are currently in a customer facing role but who would benefit from formal training.  It can also be used as a refresher training course for all staff, especially if the business is looking continuously at improving customer retention and seeing immediate results.

AMBASSADOR WORKSHOP (½ day)
Overview
This half-day workshop supports ambassadors and volunteers in providing a warm and friendly welcome.  It equips participants with the resources to interact with, and assist, visitors to Northern Ireland and provides an opportunity to build on delegates’ existing skills as representatives of Northern Ireland to our visitors. The workshop provides a detailed knowledge of the tourism product in Northern Ireland and within your specific tourism destination.
What will delegates learn?
 
• Demonstrating a warm welcome
• Local tourism resources
• Ambassador resources
• The pride factor
• Lasting impressions 
 
LOCAL FAMILIARISATION ACTIVITY (½ day)
In order to improve and update knowledge of local visitor attractions and facilities, participants will be involved in a walking or bus tour of the local area.  This is a required element of the programme.
 
 
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Available Sessions
Title Campus Type Start Spaces Fee
Worldhost Principles of Customer Service in Hospitality, Travel & Tourism
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Newcastle

Part-Time

17/09/2018
Day: Tuesday
Time: 10:00-12:00

15

£16.00

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Worldhost Principles of Customer Service in Hospitality, Travel & Tourism
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Newcastle

Part-Time

17/09/2018
Day: Wednesday
Time: 18:30-20:30

15

£16.00

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Worldhost Principles of Customer Service in Hospitality, Travel & Tourism
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Newcastle

Part-Time

14/01/2019
Day: Tuesday
Time: 10:00-12:00

15

£16.00

Apply Now
Worldhost Principles of Customer Service in Hospitality, Travel & Tourism
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Newcastle

Part-Time

21/01/2019
Day: Thursday
Time: 18:30-20:30

15

£16.00

Apply Now

Please select a campus from the list above to view the available sessions.

Terms & Conditions

Students will be required to comply with SERC's Terms & Conditions of study.

While we endeavour to run all our courses on the advertised day, SERC reserves the right to change the day of week on which the course runs.

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All information correct at time of print. Please note all courses are subject to funding and demand.
While we promote a wide number of courses however not all are guaranteed to run. Page printed on 22/09/2018 20:13:36