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Search or Quote Course Code: 78405

ILM Level 5 Certificate in Service Improvement

The Level 5 Certificate in Service Improvement is designed for experienced or new department heads and project leads or other middle managers in organisations adopting lean methodologies or looking for ways to improve performance and efficiency. Learners will learn to lead significant service improvements using lean methods.

Available Sessions

We have 3 sessions available for this course running in Bangor, Lisburn

Sorry there are no sessions available to apply for online
Title Campus Type Week Starting Places Available Fee
ILM Level 5 Certificate in Service Improvement - Year 2 (Year 2)
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Part-Time 27/08/2018
Day: Friday
Time: 09:30-17:30
12 Apply Now
ILM Level 5 Certificate in Service Improvement
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Part-Time 08/10/2018
Day: Friday
Time: 09:30-17:30
12 Apply Now
ILM Level 5 Certificate in Service Improvement
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Part-Time 04/02/2019
Day: Wednesday
Time: 09:00-17:00
12 Apply Now

During your study, you may need financial support and SERC is here to help. Find out more information on student fees and financial support in the Student Finance section.

Course Overview

Programme delivery involves two full days whereby candidates will be introduced to a range of methodologies and problem solving techniques and tools, along with an understating of effective project management.  The remainder of the programme will involve candidates being mentored through a project of their choice, which will be based on six sigma and lean methodology.

Benefits for individuals

  • Analyse and evaluate lean production and improvement methods
  • Create a project proposal using lean methods to improve a service in your organisation Implement the service improvement project, with appropriate controls
  • Evaluate and report on the success of the project.  


Benefits for employers

Managers with an advanced understanding of lean production methods to maximise value to customers

Entry Requirements
There are no formal entry requirements for this qualification, however candidates should be in a project, continuous improvement, quality role to maximise the effectiveness of this course.
Where will it take me?
Further qualifications in the field of lean and continuous improvement can be undertaken on completion of the programme.
How will it make me more employable?
This programme will embed lean methodology and ensure candidates are well equipped to lead effective continuous improvements projects maximising outputs.
How will I be assessed and given feedback?
Candidates will be required to complete a continuous improvement project within their organisation.
Additional Costs
No additional costs are applicable
The programme is non accredited.
Terms & Conditions

Students will be required to comply with SERC's Terms & Conditions of study.

While we endeavour to run all our courses on the advertised day, SERC reserves the right to change the day of week on which the course runs.

In addition to the above Terms & Conditions students must also adhere to the following:
Candidates are expected to attend the full day.

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All information correct at time of print.
Please note all courses are subject to funding and demand.
While we promote a wide number of courses not all are guaranteed to run.
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