This 1 year course is delivered to A Level standard
Modules you will study may include:
Use customer service as a competitive tool
Deliver, monitor and evaluate customer service to external customers
You will also work towards a Personal Development qualification and will be involved in a range of activities, designed to improve your employability.
You will be required to complete Essential Skills in Literacy, Numeracy or ICT if you do not have a GCSE grade C in English or Maths or Computing.
This course will enable the participants to achieve qualification status within the Customer Service industry.
This course provides a Level 3 qualification and recognition as a qualified person within the industry sector.