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Find out more info or apply now for this course by visiting our website at www.serc.ac.uk or contact our Customer Service team on 0345 600 7555
Search or Quote Course Code: 72450

Customer Service - Apprenticeship NI (Level 3)

This course is for those either working or aspiring to work in an area with significant Customer Service responsibility

Available Sessions

We have 2 sessions available for this course running in Downpatrick, Newtownards

Sorry there are no sessions available to apply for online
Title Campus Type Week Starting Places Available Fee
Customer Service - Apprenticeship NI (Level 3)
More Info
Downpatrick
Full-Time 27/08/2018
20+ Apply Now
Customer Service - Apprenticeship NI (Level 3)
More Info
Newtownards
Full-Time 27/08/2018
20+ Apply Now

During your study, you may need financial support and SERC is here to help. Find out more information on student fees and financial support in the Student Finance section.

Course Overview
This 1 year course is delivered to A Level standard
 
Modules you will study may include:
 
Use customer service as a competitive tool
Deliver, monitor and evaluate customer service to external customers
 
You will also work towards a Personal Development qualification and will be involved in a range of activities, designed to improve your employability. 
You will be required to complete Essential Skills in Literacy, Numeracy or ICT if you do not have a GCSE grade C in English or Maths or Computing.
This course will enable the participants to achieve qualification status within the Customer Service industry.
 
This course provides a Level 3 qualification and recognition as a qualified person within the industry sector.
 
 
Entry Requirements
Entry requirements include the following:
• BTEC Level 2 qualification in Customer Services is required or 4 GCSE’s at Grade C or above
• GCSE Maths and English at Grade C or above or equivalent e.g. Essentials Skills
 
 
 
 
Where will it take me?
Successful completion of this course will lead to career opportunities within the Customer Services profession.
 
 
How will it make me more employable?
You will ‘Get the Edge’ by:
• Gaining a vocational qualification demonstrating your technical competence
• Gaining a Personal Development qualification demonstrating your employability skills (communication, teamwork, critical thinking)
• Gaining hands on experience through Placements and Industry Projects
• Getting involved in activities such as the SERC Volunteer Programme and SERC Student Companies.
 
This course will help you succeed in a highly competitive job market by developing the skills and knowledge which employers need you to have.
 
 
 
 
 
 
 
How will I be assessed and given feedback?
You will be assessed throughout the course with a combination of portfolio building and written examinations.
Terms & Conditions

Students will be required to comply with SERC's Terms & Conditions of study.

While we endeavour to run all our courses on the advertised day, SERC reserves the right to change the day of week on which the course runs.

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All information correct at time of print.
Please note all courses are subject to funding and demand.
While we promote a wide number of courses not all are guaranteed to run.
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