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Customer Service - Apprenticeship NI (Level 3)

This course is for those either working or aspiring to work in an area with significant Customer Service responsibility

Course Overview
This 1 year course is delivered to A Level standard
Modules you will study may include:
Use customer service as a competitive tool
Deliver, monitor and evaluate customer service to external customers
You will also work towards a Personal Development qualification and will be involved in a range of activities, designed to improve your employability. 
You will be required to complete Essential Skills in Literacy, Numeracy or ICT if you do not have a GCSE grade C in English or Maths or Computing.
This course will enable the participants to achieve qualification status within the Customer Service industry.
This course provides a Level 3 qualification and recognition as a qualified person within the industry sector.
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Available Sessions

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Terms & Conditions

Students will be required to comply with SERC's Terms & Conditions of study.

While we endeavour to run all our courses on the advertised day, SERC reserves the right to change the day of week on which the course runs.

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All information correct at time of print. Please note all courses are subject to funding and demand.
While we promote a wide number of courses however not all are guaranteed to run. Page printed on 15/11/2018 17:18:26