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Find out more info or apply now for this course by visiting our website at www.serc.ac.uk or contact our Customer Service team on 0345 600 7555
Search or Quote Course Code: 72432

Customer Service - Apprenticeship NI (Level 2)

This course is for those who are involved in a customer services role or aspire to take up such a role

Available Sessions

We have 2 sessions available for this course running in Downpatrick, Newtownards

Sorry there are no sessions available to apply for online
Title Campus Type Week Starting Places Available Fee
Customer Service - Apprenticeship NI (Level 2)
More Info
Downpatrick
Full-Time 27/08/2018
20+ Apply Now
Customer Service - Apprenticeship NI (Level 2)
More Info
Newtownards
Full-Time 27/08/2018
20+ Apply Now

During your study, you may need financial support and SERC is here to help. Find out more information on student fees and financial support in the Student Finance section.

Course Overview
This 1 year course is the equivalent to 4 GCSE's
 
Elements you will study include:

OCR Level 2 NVQ Certificate in Customer Service
OCR Level 2 Certificate in Customer Service Knowledge
Essential Skills - Numeracy Level 1 and Literacy Level 1
 
 
You will also work towards a Personal Development qualification and will be involved in a range of activities, designed to improve your employability. 
You will be required to complete Essential Skills in Literacy, Numeracy or ICT if you do not have a GCSE grade C in English or Maths or Computing.
 
The course enables participants to achieve qualified status within the customer services industry.  Successful completion of the course will lead to a Level 3 qualification and recognition of a qualified person within the customer services sector.
 
 
Entry Requirements
No formal qualifications are required, although some previous experience in a customer services environment would be an advantage.
Where will it take me?
Successful completion of this course will lead directly onto further study on a within the customer services area or employment within the customer services sector.
 

 
 
How will it make me more employable?
You will ‘Get the Edge’ by:
 
• Gaining a vocational qualification demonstrating your technical competence
• Gaining a Personal Development qualification demonstrating your employability skills (communication, teamwork, critical thinking)
• Gaining hands on experience through Placements and Industry Projects
• Getting involved in activities such as the SERC Volunteer Programme and SERC Student Companies.
 
This course will help you succeed in a highly competitive job market by developing the skills and knowledge which employers need you to have.
How will I be assessed and given feedback?
You will be assessed throughout the course with a combination of portfolio building and written examinations.
Terms & Conditions

Students will be required to comply with SERC's Terms & Conditions of study.

While we endeavour to run all our courses on the advertised day, SERC reserves the right to change the day of week on which the course runs.

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All information correct at time of print.
Please note all courses are subject to funding and demand.
While we promote a wide number of courses not all are guaranteed to run.
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