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Search or Quote Course Code: 72432

Customer Service - Apprenticeship NI (Level 2)


This course is for those who are involved in a customer services role or aspire to take up such a role

Course Overview
This 1 year course is the equivalent to 4 GCSE's
 
Elements you will study include:

OCR Level 2 NVQ Certificate in Customer Service
OCR Level 2 Certificate in Customer Service Knowledge
Essential Skills - Numeracy Level 1 and Literacy Level 1
 
 
You will also work towards a Personal Development qualification and will be involved in a range of activities, designed to improve your employability. 
You will be required to complete Essential Skills in Literacy, Numeracy or ICT if you do not have a GCSE grade C in English or Maths or Computing.
 
The course enables participants to achieve qualified status within the customer services industry.  Successful completion of the course will lead to a Level 3 qualification and recognition of a qualified person within the customer services sector.
 
 
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Available Sessions

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Terms & Conditions

Students will be required to comply with SERC's Terms & Conditions of study.

While we endeavour to run all our courses on the advertised day, SERC reserves the right to change the day of week on which the course runs.

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All information correct at time of print. Please note all courses are subject to funding and demand.
While we promote a wide number of courses however not all are guaranteed to run. Page printed on 14/11/2018 13:23:59