Find out more info or apply now for this course by visiting our website at or contact our Customer Service team on 0345 600 7555
Search or Quote Course Code: 72432

Customer Service - Apprenticeship NI (Level 2)

This course is for those who are involved in a customer services role or aspire to take up such a role

Downpatrick, Newtownards
48 Weeks
Leisure Course
Full-Time Study

Campus: Downpatrick, Newtownards

Course Code: 72432

Duration: 48 Weeks

Type: Full-Time

Course Overview
This 1 year course is the equivalent to 4 GCSE's
Elements you will study include:

OCR Level 2 NVQ Certificate in Customer Service
OCR Level 2 Certificate in Customer Service Knowledge
Essential Skills - Numeracy Level 1 and Literacy Level 1
You will also work towards a Personal Development qualification and will be involved in a range of activities, designed to improve your employability. 
You will be required to complete Essential Skills in Literacy, Numeracy or ICT if you do not have a GCSE grade C in English or Maths or Computing.
The course enables participants to achieve qualified status within the customer services industry.  Successful completion of the course will lead to a Level 3 qualification and recognition of a qualified person within the customer services sector.
SERC Gallery

View More Photos
Available Sessions
Title Campus Type Start Spaces Fee
Customer Service - Apprenticeship NI (Level 2)





Apply Now
Customer Service - Apprenticeship NI (Level 2)





Apply Now

Please select a campus from the list above to view the available sessions.

Terms & Conditions

Students will be required to comply with SERC's Terms & Conditions of study.

While we endeavour to run all our courses on the advertised day, SERC reserves the right to change the day of week on which the course runs.

Customer Questions

Need more information or have a question about this course? Send us a message below and we will get in touch.

Ask Question
Further Education
Further Education

If you have just completed your GCSEs Further Education is most likely the option for you. FE covers qualifications from entry to higher level qualifications such as Awards, Certificates, Diplomas, NVQ, BTEC and Apprenticeships.

Explore Further Education
All information correct at time of print. Please note all courses are subject to funding and demand.
While we promote a wide number of courses however not all are guaranteed to run. Page printed on 16/02/2019 15:33:32